This is a demo store. Any orders placed through this store will not be honored or fulfilled.

Exchanges

Exchange Policy:

  • We do accept exchanges
  • Where a customer is exchanging for an alternative item, any difference in cost will be charged or refunded as appropriate
  • Items returned to us for an exchange must be in a saleable condition.
  • We do have the right to refuse an exchange where items have been clearly used or damaged.
  • We cannot exchange personalized items, such as smocks.
  • We are unable to dispatch replacement or exchange items before we have received the returned item.
  • Customers are responsible for the return postage costs.
  • A new shipping cost will be charged for all exchanges. This may be charged to the card used on your original order, or we will send a PayPal payment request to the PayPal account originally paid with
  • We recommend that items are returned using a tracked delivery service. This will help you ensure the item is received by us.
  • When returning shoes, please treat the shoe box as part of the product. We advise customers to use a layer of outer packaging, ie. a parcel bag, to help prevent damage to the box.





Returns

Returns And Cancellation Policy:
  • The customer has the right to cancel an order they have received if we are notified within 14 days of receiving the order.
  • The customer then has 14 days to return the goods to us.
  • You can notify us of this by e-mail or letter. If an order is cancelled, the item(s) will have to be returned by the customer, at the customers cost, to the following address:
  • Factory Shop Group
    5a Frog Island
    Leicester
    LE3 5AG

  • Postage and packing costs are not refundable. We do not refund return postage costs.
  • We do not accept returns for personalized items, such as smocks.
  • We are unable to dispatch replacement or exchange items before we have received the returned item.
  • NOTE: Items must be returned to us in a saleable condition. Items not returned in a saleable condition can be rejected.
  • We do not refund return postage costs.
  • When returning faulty or incorrect items we can refund up to £6.00 in postage costs. For this, a receipt of postage must be provided.
  • INTERNATIONAL ORDERS: No postage is refunded for returned items from outside the UK unless agreed in advance.
  • We aim to process refunds within 3-5 working days. Please note that refunds can potentially take an additional 1-2 working days to appear in your account

Returned Goods
  • We recommend that all returned goods are returned using a tracked delivery service, so that there is proof of delivery back to us.
  • The customer is responsible for any returned goods until they are delivered to us. All goods must be returned in a saleable condition.
  • We do not refund return postage costs.
  • When returning faulty or incorrect items we can refund up to £6.00 in postage costs. For this, a receipt of postage must be provided.
  • Faulty items will need to be assessed before we can process an exchange or refund.
  • When returning shoes, please treat the shoe box as part of the product. We advise customers use another layer of outer packaging, ie. a parcel bag, to help prevent damage to the box.